Return and Refund Policy

At Flora Tissues, we believe in creating a hassle-free, convenient experience for our customers.However, we appreciate that sometimes you may have ordered the wrong items or received a damaged item. 

Please see the below instructions and conditions and contact us with the relevant information by email at info@peebeegroup.com or call us on +94 11 2855492, +94 11 2892031, +94 11 2892032 and our team will be happy to help.

How can I get a refund?

Not to worry! If you wish to cancel your order, we will offer you a hassle-free refund, if you cancelled your order any time before it is dispatched. 

We will notify you of your refund via email and the relevant refund will be credited to your selected payment medium within 3 days of your cancellation.*

*Depending on your payment method, any refund which we process via the Credit Card Internet Payment Gateway can take up to 2 weeks to be processed and appear on your bank card statement. 

How can I return an item?

As the purchaser, you are responsible for physical verification of the products delivered prior to accepting delivery. You will not be permitted to reject or return item(s) included within your order if delivery of the item(s) has been accepted. 

At the time of delivery, you are entitled to reject any items or part of any items at the time of delivery, if:
-Quantities / products do not correspond to order
-If packaging/labeling is damaged 

If you wish to return an item that is damaged or unusable, please contact us with the relevant order details on the same day by email at info@peebeegroup.com or call us on +94 11 2855492, +94 11 2892031, +94 11 2892032. 

Due to the hygienic nature of our products, please note that packaging of the item(s) needs to be unopened to accept any return.