Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to peebeemanagement@peebeegroup.com.
- All
- Order Related Questions
- Payment Related Questions
- Cancellation and Refund Related Questions
- Any other queries
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Order Related Questions
We offer free shipping if your order is over Rs 6,000!
For all other orders below Rs 6,000, our standard shipping rates are as follows:
- Rs 400 for pre-paid orders placed via debit / credit card.
- Rs 450 for cash-on-delivery orders.
We estimate a turnaround time of max. 5 working days for your order to be delivered. If you have not received an update on the status of your order, contact us with the relevant information by email at info@peebeegroup.com or call us on +94 11 2855492, +94 11 2892031, +94 11 2892032 and our team will be happy to help.
Yes, we offer islandwide delivery options. Delivery can take between 2-5 working days.
Delivery can take between 2-5 working days.
Yes, as long as your order has been placed before 11AM, we will do our very best to guarantee next day delivery of your order (applies to Colombo areas only).
No you do not. If you are not available at the time of delivery, we will request a delivery confirmation signature from the package receiver / responsible person.
Payment Related Questions
You can pay via your credit card / debit card or pay Cash on Delivery.
Yes, we are using trusted Payment Gateway to facilitate transactions.
Our customers can check their order history if he/she creates an account on our online website. Unfortunately payment history functionality is not available.
Cancellation and Refund Related Questions
Not to worry! If you wish to cancel your order, we will offer you a hassle-free refund, if you cancelled your order any time before it is dispatched.
We will notify you of your refund via email and the relevant refund will be credited to your selected payment medium within 3 days of your cancellation.*
*Depending on your payment method, any refund which we process via the Credit Card Internet Payment Gateway can take up to 2 weeks to be processed and appear on your bank card statement.
As the purchaser, you are responsible for physical verification of the products delivered prior to accepting delivery. You will not be permitted to reject or return item(s) included within your order if delivery of the item(s) has been accepted.
At the time of delivery, you are entitled to reject any items or part of any items at the time of delivery, if:
- Quantities / products do not correspond to order.
- If packaging/labeling is damaged.
If you wish to return an item that is damaged or unusable, please contact us with the relevant order details on the same day by email at info@peebeegroup.com or call us on +94 11 2855492, +94 11 2892031, +94 11 2892032.
Due to the hygienic nature of our products, please note that packaging of the item(s) needs to be unopened to accept any return.
Any other queries
Please contact us with the relevant order details on the same day by email at info@peebeegroup.com or call us on +94 11 2855492, +94 11 2892031, +94 11 2892032.
Stay tuned! If you have signed up to join our mailing list, you will receive periodic email communications from us.
Don’t worry, you can always contact us Monday-Friday (8 AM - 5 PM) or Saturday (8 AM - 1 PM) through +94 11 2855492, +94 11 2892031, +94 11 2892032. Alternatively, you can email us at info@peebeegroup.com.
